Job Description: Client Host
We are looking for a Client Host to be the first point of contact for our clients at our Kandy location. This role requires a professional who can manage front-line communication with confidence, provide reliable assistance to both clients and internal teams, and create a welcoming environment at all times.
This position plays a key part in shaping the experience our clients have with us, both in person and over the phone. If you have strong interpersonal skills, a structured approach to your work, and take pride in being dependable, this is a role where you can make a clear, daily impact.
Position Summary:
As the Client Host, your core responsibility is to ensure that every client interaction—whether it’s a walk-in visit, a scheduled meeting, or a phone inquiry—is handled with attentiveness and accuracy.
You will manage the front office and waiting area, direct clients to the right personnel, handle basic administrative tasks, and keep communication flowing smoothly between clients and staff. You will be expected to remain composed during busy periods and apply consistent procedures to every interaction.
This role demands punctuality, attention to detail, and a strong sense of professionalism. It’s suitable for someone who is naturally organized, has good judgment, and can maintain a pleasant and focused attitude throughout the workday.
Key Responsibilities:
- Greet clients and visitors professionally upon arrival and direct them appropriately.
- Manage the front desk area and maintain a tidy, welcoming environment.
- Handle incoming phone calls and email inquiries, routing them to the correct team or providing direct assistance when possible.
- Maintain client records, appointment schedules, and visitor logs in accordance with company procedures.
- Confirm appointments in advance and follow up on cancellations or reschedules as needed.
- Manage incoming and outgoing mail, parcels, and deliveries efficiently.
- Assist clients with filling out forms or submitting required documents where applicable.
- Coordinate with internal teams to ensure smooth handovers or waiting times for clients.
- Maintain confidentiality and security of client information at all times.
- Monitor stock of front desk supplies (e.g., forms, brochures, refreshments) and request replenishments as needed.
- Alert management about recurring client concerns or areas of improvement in client service delivery.
- Support internal staff with basic clerical or coordination tasks during quieter periods.
- Ensure all safety protocols for visitors and clients are followed, especially during peak hours or in high-traffic areas.
Required Qualifications:
- GCE Advanced Level (A/L) qualification or higher.
- At least 1 year of experience in a customer-facing or front office role.
- Proficient in English and Sinhala (Tamil is an advantage).
- Comfortable using email, Microsoft Office (especially Word and Excel), and basic phone systems.
- Ability to communicate clearly, calmly, and professionally with individuals from diverse backgrounds.
- Strong attention to detail, especially when handling client information or documents.
- Good time management and the ability to stay organized under pressure.
Preferred Attributes:
- Experience in hospitality, client services, or reception roles.
- Familiarity with appointment management tools or client databases.
- A calm and composed demeanor even when dealing with difficult situations.
- Willingness to go the extra step to assist a client without being prompted.
- Neat and presentable appearance, suitable for a front-line client role.
- A natural sense of politeness and the ability to maintain boundaries respectfully.
- Open to feedback and ready to improve processes where necessary.
Work Conditions:
- This is a full-time, in-person role based in Kandy.
- Work hours are Monday to Friday, 8:30 AM to 5:00 PM. Occasional Saturday morning shifts may apply.
- The role is primarily desk-based, but involves regular movement within the premises (e.g., guiding clients, retrieving documents).
- You will be expected to wear professional attire, which reflects the company’s standards of presentation.
- The front office is a high-visibility area; consistent professionalism is essential.
- You may occasionally be asked to support minor administrative projects when time allows.
What We Expect From You:
- Consistency in your approach to tasks and interactions—clients and colleagues should know they can rely on you.
- Respect for client confidentiality and company privacy protocols.
- Willingness to follow company procedures and provide feedback when you see room for improvement.
- A proactive attitude—anticipating needs and taking initiative when the unexpected happens.
- Patience and professionalism, especially when clients are delayed, upset, or need extra attention.
- Ability to manage multiple tasks while maintaining composure.
- A team-focused mindset—collaborating with others while owning your responsibilities fully.
What You Can Expect From Us:
- A clear structure of responsibilities, along with training to help you settle into your role.
- Consistent support from team leaders and management, especially when facing new or difficult client situations.
- A respectful work environment where each team member’s contribution is recognized.
- Opportunities to grow into broader administrative or client service roles based on performance.
- Clear expectations, fair evaluations, and timely feedback.
- A clean, organized workspace, and the tools required to do your job efficiently.
- Market-aligned salary, punctual monthly payments, and allowances (where applicable).
Who Should Apply:
This role is well-suited for individuals who:
- Live in Kandy or nearby areas and are looking for a long-term position in a professional environment.
- Have experience working in reception, customer service, or administrative support.
- Enjoy interacting with people but can stay focused during routine or quiet periods.
- Value punctuality, cleanliness, and order in the workplace.
- Are looking to work in a steady role that has meaningful daily routines.
- Want to join a structured organization that respects boundaries and procedures.
Whether you are returning to work after a break, just starting your career in client services, or shifting from hospitality to an office setting, we’re interested in hearing from you—especially if you’re dependable and grounded in your approach.
Application Process:
To apply, please submit:
- An updated CV (PDF or Word format)
- A short cover letter explaining your interest in the role and your relevant experience
- Two non-related referees with contact details
- Your earliest available start date and expected salary range
Applications should be emailed to the HR department at the address mentioned in the job advertisement. Shortlisted candidates will be contacted within 7 business days for a face-to-face interview.
You may be asked to complete a short role-play or task to demonstrate how you handle typical client interactions.
All applications will be treated confidentially.
Final Word:
This position isn’t about flashy presentations or scripted greetings. It’s about showing up consistently, managing real people with care, and keeping things running smoothly in the background. If you enjoy clear structure, direct communication, and take pride in helping people without needing the spotlight, this role could be an excellent match.
We don’t expect perfection. We expect professionalism, accountability, and a willingness to be the steady hand that makes a strong first impression. If that sounds like you, we encourage you to apply.