Job Description: Showroom Manager – Negombo

We are seeking a capable and responsible Showroom Manager to lead the operations of our retail showroom in Negombo. This role is well-suited for someone with a strong background in retail management who understands how to lead a team, maintain excellent customer service standards, manage stock, and ensure that day-to-day operations run smoothly.

The ideal candidate is someone who is hands-on, observant, and able to work both strategically and practically to deliver results. Your work will directly impact the customer experience, staff performance, and overall revenue at the branch.

Position Summary:

The Showroom Manager will oversee all aspects of the showroom’s operations. This includes supervising staff, managing inventory, executing merchandising strategies, handling customer concerns, and ensuring that financial and operational targets are met.

You will be the central figure at the showroom—balancing leadership, problem-solving, and administrative tasks while setting the standard for how the team interacts with customers and maintains the space.

Key Responsibilities:

Team Management: Supervise and motivate showroom staff to achieve daily, weekly, and monthly performance goals.
Sales Oversight: Monitor individual and overall sales targets, ensuring targets are met through proper staff guidance and promotional efforts.
Customer Experience: Ensure every customer interaction meets the company’s service expectations; handle escalations and resolve disputes professionally.
Inventory Control: Manage stock levels, place replenishment orders in a timely manner, conduct regular audits, and coordinate with the warehouse or head office as needed.
Visual Merchandising: Implement effective visual presentation of products in accordance with brand guidelines to attract walk-in customers and encourage purchases.
Cash and Billing Management: Oversee daily billing, cash handling, and point-of-sale operations. Reconcile cash and card transactions at end-of-day.
Staff Scheduling and Attendance: Prepare weekly staff rosters, monitor punctuality, and ensure that staffing levels are appropriate for business needs.
Reports and Documentation: Submit regular reports to management detailing sales figures, customer trends, inventory changes, and staff performance.
Safety and Maintenance: Ensure the physical space remains clean, safe, and compliant with health and safety standards.
Local Marketing Support: Coordinate with marketing teams to support in-store promotions and local advertising campaigns.
Training and Development: Train new staff and organize periodic refreshers on product knowledge, POS systems, and customer interaction protocols.

Required Qualifications:

Minimum of 3 years of experience in retail, with at least 1 year in a supervisory or managerial role.
GCE A/L or equivalent educational background.
Good working knowledge of retail operations including billing, stock management, and staff supervision.
Proficiency in basic computer applications (Excel, email, inventory systems).
Strong spoken and written communication skills in English and Sinhala/Tamil.
Ability to manage sales performance metrics and prepare routine reports.

Preferred Attributes:

A calm, methodical approach to handling customer queries and complaints.
Hands-on leadership style – willing to work on the shop floor when needed.
Ability to organize and prioritize tasks without supervision.
Familiarity with POS software and inventory management tools.
High attention to detail, especially in merchandising and stock accuracy.
Previous experience working with branded consumer goods or high-value retail products.

Work Conditions:

Location: This role is based in our Negombo showroom, with possible occasional travel for training or meetings.
Working Hours: 6-day work week, including weekends and public holidays, with one weekday off.
Physical Requirements: The role involves standing for extended periods and occasional lifting or arranging of merchandise.
Uniform: A company-provided uniform may be required depending on the brand and store setup.
Environment: The showroom is a climate-controlled space, designed for customer interaction and retail display. Cleanliness and professionalism are key.

What We Expect From You:

Responsibility: Take ownership of the showroom’s success. You will be accountable for how the team performs and how customers perceive us.
Leadership: Lead by example. Set the tone for discipline, professionalism, and customer interaction.
Discretion and Integrity: Handle cash, sensitive customer data, and confidential internal information with care.
Problem Solving: Act quickly to resolve issues on the floor—whether it’s a stock discrepancy, a customer concern, or a staffing gap.
Initiative: If something is not working or could be improved, raise it. We value practical input over silence.
Punctuality and Consistency: Your presence is central to operations, and reliability is non-negotiable.

What You Can Expect From Us:

A well-structured onboarding and training program to help you transition smoothly into the role.
Clear operational guidelines and the tools needed to manage day-to-day tasks.
Respectful and consistent communication from the head office or regional supervisors.
Monthly performance feedback to help you grow and align with our expectations.
Incentive programs linked to team performance and customer satisfaction scores.
A respectful and team-oriented work environment, with recognition given to hard work and initiative.

Who Should Apply:

Experienced retail professionals looking to take the next step in their leadership journey.
Candidates currently based in Negombo or those willing to commute.
Individuals who understand what it means to take ownership of a physical retail space and manage it like it’s their own business.
Those who enjoy interacting with people and can manage the pressures of a busy retail environment.
Applicants with a strong ethical mindset, who value honesty, punctuality, and quality work.

We also welcome candidates from outside Negombo who are willing to relocate and can bring relevant experience and leadership qualities.

Application Process:

Prepare Your CV – Include details of your retail experience, roles held, key responsibilities, and relevant achievements.
Write a Short Cover Note – Tell us why you are the right fit for this specific role in Negombo. This doesn’t need to be long—just sincere and to the point.
Email Your Application to careers@[yourcompany].lk with the subject:
Application for Showroom Manager – Negombo
Initial Screening – Shortlisted applicants will be contacted for an initial phone screening.
Interview Round – Candidates will be invited for an in-person or virtual interview with the Operations Manager.
Final Evaluation – A brief practical assessment may be conducted to evaluate skills such as customer handling, team leadership, or POS operations.

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Final Word:

Running a showroom takes more than sales skills—it takes maturity, attention to detail, and the ability to bring out the best in a team. If you’re someone who’s been in the trenches of retail, understands what it means to serve a customer well, and can lead a team without fuss or drama, we would like to hear from you.

This is your opportunity to manage a space that reflects your standards and values. Step forward, take responsibility, and grow with us.