Job Title: Business Development Coordinator
Location: Dangolla, Kandy, Sri Lanka (On-site)
Company: Flash Holdings (Pvt) Ltd (Flash Books Division)
About Flash Holdings
Flash Holdings (Pvt) Ltd is a leading force in Sri Lanka’s e-commerce landscape, operating through innovative platforms such as Flash Books—a premier online bookstore redefining how readers access and experience literature. Based in Kandy, we are passionate about digital innovation, customer engagement, and operational excellence.
We are currently seeking a dynamic, results-driven Business Development Coordinator to lead and optimize our daily e-commerce operations and execute strategic initiatives that fuel growth.
Role Summary
As a Business Development Coordinator, you will play a critical role in coordinating end-to-end e-commerce functions—from order fulfillment to digital strategy. This hybrid role combines daily operational responsibilities with a data-driven growth mindset, making it ideal for professionals with hands-on experience in fast-paced e-commerce or retail environments.
Key Responsibilities
Operational Responsibilities
- Oversee end-to-end order processing, from receipt to shipment, ensuring accuracy and timely dispatch.
- Supervise picking and packing operations with a focus on product integrity and packaging standards.
- Coordinate shipping logistics, track deliveries, and manage courier relationships.
- Conduct quality assurance checks on inventory and packaged goods.
- Resolve customer issues efficiently, reinforcing brand trust and satisfaction.
- Maintain thorough documentation of inventory, returns, and shipment history for reporting and analysis.
Strategic Responsibilities
- Optimize digital ad performance by improving ROAS and lowering CPA.
- Set and track customer acquisition and retention goals, leveraging digital tools and marketing funnels.
- Reduce order processing times and increase operational efficiency.
- Collaborate with marketing to improve website conversion rates and boost qualified traffic.
- Manage product catalog growth by adding new inventory and tracking sell-through performance.
- Monitor customer service KPIs including satisfaction scores and response time.
What You’ll Bring
- Prior experience in e-commerce coordination, logistics, or digital business development
- Strong analytical, planning, and organizational skills
- Familiarity with digital marketing metrics such as ROAS, CPA, and conversion rates
- Customer-centric mindset with a commitment to delivering high service standards
- Strong written and verbal communication skills
- Experience with inventory systems, order management, or CMS platforms is a plus
Why Join Flash Books?
- Shape the future of online commerce in a growing digital business
- Work with a visionary team in a role that merges tech, logistics, and strategy
- Gain exposure to performance-driven marketing and sales optimization
- Competitive salary and growth opportunities in a fast-evolving company
Frequently Asked Questions (FAQs)
Do I need previous e-commerce experience to apply?
Yes, prior experience in e-commerce, order management, or digital business coordination is highly preferred due to the hands-on nature of this role.
What tools or platforms will I be using?
You’ll be expected to work with inventory management software, ad performance analytics (Google Ads/Facebook Ads), and basic CRM or CMS platforms.
Is this a leadership or entry-level role?
This is a mid-level coordination role requiring independent decision-making and leadership in day-to-day operations, but not direct team management initially.